ZRG International, the market leader in Contact Center and CTI Technology recently participated in e-Banking '09 Conference & Exhibition at Sheraton Hotel, Dhaka. The conference was attended by corporate executives where renowned speakers from South Asia and other regions spoke on the evolution of banking industry in Bangladesh and shared their experience about the role of technology in growth of banking industry and in enhancing customer services. ZRG participated in the conference where Mr Ali Shamim, Head of Business Development, ZRG shared an informative presentation on the topic “Trends in customer services”.