Events Gallery

ZRG Won 6th FPCCI Achievement award 2017

ZRG Won 6th FPCCI Achievement award 2017

ZRG Awarded with a Gold Medal at the 6th FPCCI Achievement Awards 2017 in the IT category of CRM, Telephony and Business Data Integration Solutions.

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ZRG at E-Banking 2017

ZRG at E-Banking 2017

ZRG International, the market leader in unified customer contact center and CTI solutions participated in e-Banking Exhibition & Conference held at Mo

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News & Announcements

ZRG Awarded gold Medal at 6th FPCCI Achievement Award

30 . July . 2018

ZRG, region’s leading Contact center solutions provider, has been awarded a gold medal as an achievement awards for 2017 in the Informa...

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ZRG Awarded Gold Medal

03 . October . 2017

Considered as one of the best IT companies of Pakistan, ZRG International has been awarded a gold medal in recognition of an outstanding ...

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Contact Center relocated without any downtime

01 . July . 2016

ZRG team is celebrating the successful completion of a challenging project that required relocation of a mission-critical 24/7/365 custom...

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Success Stories

Largest private insurance company gets competitive edge with ZRG help

Largest private insurance company gets competitive edge with ZRG help

EFU Life, the largest private sector life assurance company in Pakistan, enjoys more than 50% of the market share in the private sector life premium income. EFU Life has been experiencing tremendous growth in its business in the form of new customers and additional revenues from existing customers. In order to manage communication and increase interaction with its customers, EFU decided to setup a proper Customer Services Center, equipped with the latest tools and technology to help the company in providing timely responses and personalized services to its customers

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Shipping giant increases customer satisfaction with oneview contact center

Shipping giant increases customer satisfaction with oneview contact center

Maersk is one of the largest liner shipping companies in the world, with a significant presence in Pakistan. Maersk has been experiencing noteworthy growth in terms of business activity and sales volume, and customer base over the years. The incoming call traffic has also seen a substantial increase, resulting in the needs to have a proper system to maintain customer relationship. To overcome this deficiency, the management of Maersk evaluated various available call handling solutions from the market and unanimously decided to award the contract to ZRG International for setting up a multi-modal call center for its three companies.

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