ZRG International, the market leader in unified customer contact center and CTI solutions participated in e-Banking Exhibition & Conference held at Mo
EFU Life, the largest private sector life assurance company in Pakistan, enjoys more than 50% of the market share in the private sector life premium income. EFU Life has been experiencing tremendous growth in its business in the form of new customers and additional revenues from existing customers. In order to manage communication and increase interaction with its customers, EFU decided to setup a proper Customer Services Center, equipped with the latest tools and technology to help the company in providing timely responses and personalized services to its customers
Maersk is one of the largest liner shipping companies in the world, with a significant presence in Pakistan. Maersk has been experiencing noteworthy growth in terms of business activity and sales volume, and customer base over the years. The incoming call traffic has also seen a substantial increase, resulting in the needs to have a proper system to maintain customer relationship. To overcome this deficiency, the management of Maersk evaluated various available call handling solutions from the market and unanimously decided to award the contract to ZRG International for setting up a multi-modal call center for its three companies.