Events Gallery

ZRG Won 6th FPCCI Achievement award 2017

ZRG Won 6th FPCCI Achievement award 2017

ZRG Awarded with a Gold Medal at the 6th FPCCI Achievement Awards 2017 in the IT category of CRM, Telephony and Business Data Integration Solutions.

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ZRG at E-Banking 2017

ZRG at E-Banking 2017

ZRG International, the market leader in unified customer contact center and CTI solutions participated in e-Banking Exhibition & Conference held at Mo

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News & Announcements

PSO Awards Contact Center Tender To ZRG

28 . May . 2019

PSO required updated next generation Contact center CTI, IVR and CRM capabilities from a reliable and stable provider Invited multiple...

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ZRG Wins SSGC Helpline Contact Center Project Contract

10 . October . 2019

KARACHI: ZRG has announced that it has been awarded the contact center project for the 1199 Helpline of Sui Southern Gas Company, Pakista...

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SME Bank selects ZRG OneView Multi-media Contact Center Solution

01 . March . 2020

KARACHI - ZRG has announced that the SME Bank has selected ZRG’s OneView Contact Center Solution with Dialogic CTI technology for the C...

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Success Stories

Largest private insurance company gets competitive edge with ZRG help

Largest private insurance company gets competitive edge with ZRG help

EFU Life, the largest private sector life assurance company in Pakistan, enjoys more than 50% of the market share in the private sector life premium income. EFU Life has been experiencing tremendous growth in its business in the form of new customers and additional revenues from existing customers. In order to manage communication and increase interaction with its customers, EFU decided to setup a proper Customer Services Center, equipped with the latest tools and technology to help the company in providing timely responses and personalized services to its customers

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Shipping giant increases customer satisfaction with oneview contact center

Shipping giant increases customer satisfaction with oneview contact center

Maersk is one of the largest liner shipping companies in the world, with a significant presence in Pakistan. Maersk has been experiencing noteworthy growth in terms of business activity and sales volume, and customer base over the years. The incoming call traffic has also seen a substantial increase, resulting in the needs to have a proper system to maintain customer relationship. To overcome this deficiency, the management of Maersk evaluated various available call handling solutions from the market and unanimously decided to award the contract to ZRG International for setting up a multi-modal call center for its three companies.

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