ZRG International has won a major international contract for setting up a multi-purpose contact center for DAL group in Sudan, Africa. DAL Group is the largest and most diversified conglomerate in Sudan. The proposal by ZRG was selected due to the cost-effective approach, proven reliability and an excellent reputation in the market for post-sale support quality by ZRG
DAL Group operates across six sectors - food, agriculture, engineering, real estate, medical services and education - with each of our businesses playing a leading role in its field. Since its establishment in 1951 the company has operated to international standards, underpinned by strong, clear business principles and ethical values..
According to Mr. Ali Shamim, Head of Business Development at ZRG, the integrated solution approach was a very strong preference for the evaluation team of DAL Group. This along with the reputation of our solution performance, ease of use and excellent support quality made our proposal stand out from the other offers from the other international solution providers.
About ZRG International
Founded in 1994, ZRG is an ICT solutions company that offers a full range of flexible and integrated solutions for contact center, CRM, IVR, CTI, Call Recording and Complaint Management needs that deliver complete functionality, increased customer communication and satisfaction, reduced costs and improved staff productivity. ZRG has delivered successful turnkey projects to over 50 prestigious organizations, including sixteen leading financial service organizations and seven large-size telecom service providers in the international market. ZRG specializes in scalable solutions that provide a complete customer view across an array of channels including voice, e-mail, fax, web and IVR, enabling organizations to communicate seamlessly and effectively with their customers.
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