ZRG product development team continues to enhance its application software capabilities to give more power and more value to its users. Keeping the same tradition, the latest release of NetPlay application tool incorporates innovative ideas and features that provide an improved experience and an intuitive interface to the user. The new optimize searching method makes it possible to get the required recordings instantly. It requires less training to operate; saving precious time of your users.
NetPlay version 3.0 is equipped with more great features. Now, user can fetch today, last 7 days, previous month, and month to date records without entering or remembering the dates. Yes, by selecting the date range option, user can enter his desire date range as well. New sorting options make it easy to group, order, and view the list of recordings as per user need. Moreover, user can enjoy the multiple level of sorting on selected columns in ascending or descending order. Rapid use of well-known web browsers like Google Chrome, Mozilla FireFox encourages us to add support of these commonly used browsers in this version. Therefore, our users can now use Microsoft Internet Explorer or above browsers to run the NetPlay without any limitations.
Through new sophisticated view of list of recordings, you ll find that it s never been so easy to distinguish between inbound and out bound calls, which agent was associated with the call, on what queue the agent belongs, and what nature of codes have been marked on the call. User can move forward and backward on multiple pages directly through smart navigation option. By password change option, you can easily change your password anytime you want.
The perfect finishing touch and the enhance features of this version give it an edge to other competitor s products and showed ZRG commitment of excellence to its clients. As your workflow goes through changes, ZRG applications are dynamically adjusted. Net Play version 3.0 update will be available directly from ZRG and its authorized dealers.
About ZRG International
Founded in 1994, ZRG is an ICT solutions company that offers a full range of flexible and integrated solutions for contact center, CRM, IVR, CTI, Call Recording and Complaint Management needs that deliver complete functionality, increased customer communication and satisfaction, reduced costs and improved staff productivity. ZRG has delivered successful turnkey projects to over 50 prestigious organizations, including sixteen leading financial service organizations and seven large-size telecom service providers in the international market. ZRG specializes in scalable solutions that provide a complete customer view across an array of channels including voice, e-mail, fax, web and IVR, enabling organizations to communicate seamlessly and effectively with their customers.
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