PSO required updated next generation Contact center CTI, IVR and CRM capabilities from a reliable and stable provider
Invited multiple offers through an open tender bidding process.
ZRG proposed a Multi-media, Multi-application OneView Contact Center CTI and CRM platform with support for Voice, Text, Fax and Digital media communication channels.
Evaluation done on technical and commercial factors.
ZRG offer scored the best marks on both areas and was declared as the winner.
ZRG has been providing innovative solutions to PSO and many other leading brands for over a decade.
KARACHI: ZRG International has announced that it has won the Contact center upgrade project tender at Pakistan State Oil.
This prestigious project is linked with the highly customer oriented focus of PSO and its Taaluq Customer Service, a one window facilitation service for the PSO Card members, retail customers and dealers through a toll free number.
ZRG, an ICT Systems solutions company, has been serving our clients since 1994. The company is known in the market as a pioneer in delivering innovative solutions in the technical field of
Telephony, CTI and CRM technologies.
ZRG announced as the winner
ZRG scored the best marks in both the technical and the commercial factors and the offer was considered by PSO evaluation committee as the best choice for PSO objectives.
According to the agreement, ZRG will provide a cutting edge all-in-one Dialogic technology platform with the latest communication and CTI capabilities and integrated contact management CRM software modules. OneView Contact Center will be tailored for delivering personalized customer experience and providing timely information and services to the customer through multiple channels including Voice, Text, Fax and Digital media channels such as Messenger, Live Chat, eMail and WhatsApp.
The integrated Contact center solution targets on improving customer services and customer profiling, eventually resulting in customer retention and profitability for the Company.
We believe that by improving your business communication and customer interactions, you can create an edge for your business. An experienced partner like ZRG can help you in making your communication functions efficient, your workplace more productive and your customers happier.
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