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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

Choose the right technology

Choose the right technology

Good management starts with the right tools and processes. One of which is how you manage your business operations. With the vast number of business management applications available today, choosing the right tool for your business operations is not an easy job.

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Embrace the Negative Review

Embrace the Negative Review

No matter how good a product is, someone somewhere isn't going to like something about it. Reviews are an important factor for any organization. Negative reviews should be seen as opportunities rather than black marks.

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