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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

Coronavirus: Don't Panic Plan and Prepare

Coronavirus: Don't Panic Plan and Prepare

COVID-19, more commonly referred to as the Coronavirus, is spreading rapidly. As a result, there are contact center managers worldwide who are wondering what to expect and how best to prepare. First, let’s properly frame the crisis. tragic on a human level. So, if your area gets hit, the impact from a medical viewpoint may seem pretty much like the flu.

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ZRG to deploy OneView Multi-media Contact Center solution for SME Bank

ZRG to deploy OneView Multi-media Contact Center solution for SME Bank

KARACHI - ZRG has announced that the SME Bank has selected ZRG’s OneView Contact Center Solution with Dialogic CTI technology for the Contact Center project. This is the latest win by ZRG after the recent project winnings at Sui Southern Gas Company (SSGC) 1199 Customer Service Help Line of and Ta’aluq Customer Care Center at Pakistan State Oil Limited (PSOL) among others.

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