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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

How to Partner with a Contact Solutions Provider

How to Partner with a Contact Solutions Provider

A successful relationship with your call center partner is essential for the growth and health of your business. The way you regard your partner is critical to the outcome and overall success of your project, either short or long term. It's best to think of them as an extension of your inhouse team(s) as opposed to a standalone entity or even worse "just another vendor".

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Eliminating distractions from your work space

Eliminating distractions from your work space

Contact center leaders face distractions like interruptions, frantic agents, frustrated customers, email after email, and on and on.

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