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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

AI terms you need to know

AI terms you need to know

As artificial intelligence becomes less of an ambiguous marketing buzzword and more of a precise ideology, it's increasingly becoming a challenge to understand all of the AI terms out there. Therefore, to build the foundation Team ZRG have gathered some of the known terminologies of AI. Don’t miss it out in our next issue.

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Signs of a customer centric leader

Signs of a customer centric leader

A great customer experience requires a great, unifying vision. It requires that the entire organization be wholeheartedly committed to the notion of customer centricity.

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