How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

Chat GPT, a large language model developed by OpenAI, has the potential to revolutionize the customer experience in call centers. With its ability to understand natural language and provide personalized responses, Chat GPT can enhance the customer experience and improve call center performance.

The internet has become an integral part of our lives, and it's hard to imagine a day without it. However, have you ever wondered what would happen if the internet went down for a country, a region, or even the entire globe? We asked ChatGPT AI to explain the consequences of an internet outage and how one can plan to protect yourself from such an event.