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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

Ways To Help Your Contact Center Face A Recession

Ways To Help Your Contact Center Face A Recession

Recession could hit us at any time and seeing the economic condition of country we might face it sooner too. So, here are some ideas to help and prepare you and your contact center deal with recession.

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Coronavirus: Don't Panic Plan and Prepare

Coronavirus: Don't Panic Plan and Prepare

COVID-19, more commonly referred to as the Coronavirus, is spreading rapidly. As a result, there are contact center managers worldwide who are wondering what to expect and how best to prepare. First, let’s properly frame the crisis. tragic on a human level. So, if your area gets hit, the impact from a medical viewpoint may seem pretty much like the flu.

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