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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

Using a Smart IVR To Save Agent Cost

Using a Smart IVR To Save Agent Cost

The value in deploying an IVR system is its ability to service customers without the need for a live person or to minimize it. When your valuable customers call you, the IVR is the first interface that they experience. The role of the IVR is to make the customer happy with faster self-service and to reduce the requirements of costly live agent resources.

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ZRG awarded Gold Medal at the FPCCI Achievement Award

ZRG awarded Gold Medal at the FPCCI Achievement Award

KARACHI, PAKISTAN - ZRG, region’s leading Contact center solutions provider, has been awarded a gold medal as an achievement award for 2017 in the Information Technology category of CRM, Telephony and Business Data Integration solutions.

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