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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

Become relevant to your customers

Become relevant to your customers

Customers want your attention when they need you. Knowing what these moments are and how to be of help are great pluses in creating good customer experience. Organizations should always be prepared to respond to customers, be agile for the unexpected, and approach the issues through the lens of their customers.

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Make the best out of Live Chat Support

Make the best out of Live Chat Support

It's all about the customer experience. Few businesses survive that don't work for the customer. New terminology in the world of customer service revolves around CX, the "customer experience," and it has become critically important in consumer purchasing decisions.

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