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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

10 commandments for effective leadership

10 commandments for effective leadership

In order to lead effectively in your company, you will have to achieve a certain balance and work on key skills to grow as a leader. These are the top 10 skills you need to consider:

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Fear of failure

Fear of failure

Are you afraid to fail? If so, your fear of failure is likely to limit your chances of success. If you look at really successful people, you will often find significant failures in their backgrounds.

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