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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

Innovating Around Consumer Preferences

Innovating Around Consumer Preferences

The traditional phone book may no longer be a household staple, but the need for access to phone numbers, addresses, and business information remains consistent across all generations. Regardless of age, location, or personal history, individuals continue to rely on tools that cater to their preferences and needs, whether it be a phone book, app, or search engine.

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Experience The Power of Artificial Intelligence

Experience The Power of Artificial Intelligence

Are you ready to take a step into the future and explore the world of Artificial Intelligence? Look no further than the revolutionary AI that has come out in the market lately. This innovative neural network model uses a combination of natural language processing and computer vision techniques to generate stunning images from text descriptions.

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