How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

In today's globalized world, businesses are increasingly expanding their operations across different countries and continents. As a result, contact centers have become a vital component of a company's customer service strategy. However, with this expansion comes the challenge of language barriers. In this article, we will explore how to resolve language barriers in a contact center and improve customer experience.

Chat GPT, a large language model developed by OpenAI, has the potential to revolutionize the customer experience in call centers. With its ability to understand natural language and provide personalized responses, Chat GPT can enhance the customer experience and improve call center performance.