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Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

The Art of Making Customers Feel Like Royalty

The Art of Making Customers Feel Like Royalty

In the realm of business, customer satisfaction reigns supreme. Every customer interaction is an opportunity to create a lasting impression and cultivate loyalty. Elevating the customer experience to royal status involves a blend of personalized attention, exceptional service, and thoughtful gestures that leave customers feeling valued and cherished.

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The Rise of Intelligent Contact Center

The Rise of Intelligent Contact Center

In today's fast-paced digital world, businesses are constantly seeking innovative ways to enhance customer experiences. One such advancement that has transformed the landscape of customer service is the emergence of Intelligent Contact Centers. These centers, powered by cutting-edge technologies like artificial intelligence (AI) and machine learning, are reshaping the way businesses interact with their customers, ensuring efficiency, personalization, and overall satisfaction

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