How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

In the realm of business, customer satisfaction reigns supreme. Every customer interaction is an opportunity to create a lasting impression and cultivate loyalty. Elevating the customer experience to royal status involves a blend of personalized attention, exceptional service, and thoughtful gestures that leave customers feeling valued and cherished.

In today's fast-paced digital world, businesses are constantly seeking innovative ways to enhance customer experiences. One such advancement that has transformed the landscape of customer service is the emergence of Intelligent Contact Centers. These centers, powered by cutting-edge technologies like artificial intelligence (AI) and machine learning, are reshaping the way businesses interact with their customers, ensuring efficiency, personalization, and overall satisfaction