White Paper

Call center parameters  & their calculations

Call center parameters & their calculations

How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

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All about today's contact center

All about today's contact center

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

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Tech News

How GenAi can improve your agents writing skills?

How GenAi can improve your agents writing skills?

In the realm of customer service, the proficiency of communication is paramount. Every interaction, be it via email, chat, or direct messaging, reflects the company’s professionalism and brand image. Yet, agents grappling with writing challenges can impact the quality of these interactions. Enter GenAI, a groundbreaking tool revolutionizing how agents hone their writing skills and elevate their communication prowess.

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