How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

In today’s fast-paced and demanding work environments, the mental health and well-being of employees have become critical concerns for organizations. Workplace psychological therapy is emerging as a vital component of comprehensive employee wellness programs, offering support to manage stress, improve mental health, and enhance overall productivity.

Open banking is revolutionizing the financial industry by promoting transparency, competition, and innovation. At its core, open banking is about granting third-party service providers secure access to customers' financial data with their explicit consent. This access enables a range of new services and products that aim to enhance the customer experience and provide more personalized financial solutions.