How do you calculate the service level at your contact center? Do you divide by the number of answered calls, the number of calls offered (Answered plus Abandoned), or those that are answered and those that abandon after some set threshold? Options, options, options.

Setting up a call center is task that involves a variety of areas. Knowing the key areas can help you save time and money.

Attracting corporate clients in the event management industry requires a well-thought-out strategy that blends professionalism, relationship-building, and industry expertise. Corporate clients often seek high-value returns from the events they invest in, whether it's through networking opportunities, brand exposure, or team-building activities. Here’s how event planners can position themselves to appeal to corporate clients and build lasting relationships with them.

In today’s competitive market, exceptional customer service can set a business apart from its rivals. One of the most effective ways to enhance service quality is by recognizing and promoting star contact center agents. These standout employees are the backbone of a customer-centric organization, and leveraging their talents not only boosts morale but also improves overall performance.