Optimize Service Quality & Reduce Cost of Business

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Transforming Contact Center & Customer Experience | ZRG | Pakistan | MENA

Business Synopsis

ZRG is an experienced and resourceful ICT company driven by a passion for integrating information, communication and processing technologies for the benefit of individuals, workgroups and organizations.

Delivering technology excellence since 1994

ZRG is an experienced and resourceful ICT company driven by a passion for integrating information, communication and processing technologies for the benefit of individuals, workgroups and organizations.

Founded in 1994, ZRG International is an ICT solutions company with a major focus on customer communications and contact technologies. 

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Business Solutions

The best in class customer service for all your inbound and out bound calling needs

Contact Center Studio

Equip your Contact center team with the latest capabilities and increase customer satisfaction.

  • New-age User Experience
  • Advanced telephony, SIP
  • Enhanced call management
  • One-window for multiple apps
  • Quality management
  • Dashboards & MIS
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Conversational AI Voice Bot

Explore the possibilities of reducing contact center costs while increasing service quality with AI.

  • Self-Service channel
  • No more pressing of digits
  • Natural language interaction
  • Multi-lingual
  • Reduce load of live agents
  • Customizable
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Digital Contact Center

Be available for your customers on Digital text channels to provide excellent customer service.

  • One-window solution
  • Email, Live chat, WhatsApp
  • Multi-teams
  • Case management
  • Multi-channel Dashboards
  • Integration with backend
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Digital Journal

The blog on ZRG’s website covers a variety of topics related to modern workplace techniques, customer service, and technological solutions. Here are some highlights:

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Collaborate with us to innovate your business communication

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ZRG Events

ZRG has been actively participating in various events. Here are some highlights:

What Makes ZRG the Choice of Iconic Companies

Discover how our clients have benefited from our solutions through their own words.

Mr. Javed Edhi
CIO, Silk Bank

The goal of Silkbank Contact Center is to provide a high quality customer experience with the help of automation and through knowledgeable representatives. With a fairly sophisticated multi-site infrastructure for our IP Contact center in place, flexibility, innovation, knowledge and reliability is a must criteria for all of our solution providers.

Mr. Taher G. Sachak
MD & CEO, EFU Life Assurance Ltd

We are constantly looking at ways to improve customer retention and provide high quality customer services. We will be offering multiple channels through which our customers and prospects can reach us more easily and at anytime they want. In this context the latest CTI call center technology deployed by ZRG at EFU LIFE will help us achieve our customer satisfaction and retention goals. 

Mr. Fahim Zaidi
Contact Center, Bank AL Habib

ZRG is maintaining Customers confidence by providing best solutions and after sale servicing which is maintaining confidence and helping to provide constant and hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time. Hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time

Mr. Jabbar Khan
Heads of Operations, TCS

The goal of Silkbank Contact Center is to provide a high quality customer experience with the help of automation and through knowledgeable representatives. With a fairly sophisticated multi-site infrastructure for our IP Contact center in place, flexibility, innovation, knowledge and reliability is a must criteria for all of our solution providers.

Mr. Younus Sheikh
CTO, PSO

ZRG is maintaining Customers confidence by providing best solutions and after sale servicing which is maintaining confidence and helping to provide constant and hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time. Hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time

Get in touch

We’d love to share more with you about ZRG Services. Please complete this form and our dedicated team will get back to you shortly.

Call us

+9221 3431 3222, 23, 24

Email us

zrg-edesk@zrg.com

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