Optimize Service Quality & Reduce Cost of Business

Business Solutions

The best in class customer service for all your inbound and out bound calling needs

Contact Center Studio

Equip your Contact center team with the latest capabilities and increase customer satisfaction.

  • New-age User Experience
  • Advanced telephony, SIP
  • Enhanced call management
  • One-window for multiple apps
  • Quality management
  • Dashboards & MIS
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Complaint Managment

Enable your team with essential tools to satisfy clients & maintain your service level

  • Case history
  • Calling Tool
  • Departmental TAT
  • Escalation Matrix
  • SMS & email alerts
  • Dashboard, CGHM, MIS
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Digital Contact Center

Be available for your customers on Digital text channels to provide excellent customer service.

  • One-window solution
  • Email, Live chat, WhatsApp
  • Multi-teams
  • Case management
  • Multi-channel Dashboards
  • Integration with backend
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Business Synopsis

ZRG is an experienced and resourceful ICT company driven by a passion for integrating information, communication and processing technologies for the benefit of individuals, workgroups and organizations.

Delivering technology excellence since 1994

ZRG is an experienced and resourceful ICT company driven by a passion for integrating information, communication and processing technologies for the benefit of individuals, workgroups and organizations.

Founded in 1994, ZRG International is an ICT solutions company with a major focus on customer communications and contact technologies. 

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Transforming Contact Center & Customer Experience | ZRG | Pakistan | MENA

Call us

+9221 111-974-111

Email us

zrg-edesk@zrg.com.pk

WhatsApp

+9221 3142008000

Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.

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