Events Gallery

ZRG Strikes Gold

ZRG Strikes Gold

ZRG International, a leading Contact Center, CRM and AI provider shines at 11th FPCCI Achievement Awards

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ZRG at Future Banking 2021

ZRG at Future Banking 2021

ZRG International, participated in Future Banking Exhibition & Conference held on Thursday October 21, 2021 at PC Hotel, Karachi, Pakistan.

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News & Announcements

ZRG Strikes Gold

23 . December . 2023

Leading Contact Center, CRM and AI provider shines at FPCCI Achievement Awards Islamabad, Pakistan: ZRG International, a leading forc...

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Telenor Microfinance Bank awards ZRG OneView Contact Center System

21 . December . 2021

ZRG, the leading CTI solution provider of intelligent business telecommunication solutions and services, announced that Telenor Microfina...

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ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI

12 . October . 2020

ZRG, the leading CTI solution provider of intelligent business telecommunication solutions and services, has been declared as the winner ...

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Success Stories

Largest private insurance company gets competitive edge with ZRG help

Largest private insurance company gets competitive edge with ZRG help

EFU Life, the largest private sector life assurance company in Pakistan, enjoys more than 50% of the market share in the private sector life premium income. EFU Life has been experiencing tremendous growth in its business in the form of new customers and additional revenues from existing customers. In order to manage communication and increase interaction with its customers, EFU decided to setup a proper Customer Services Center, equipped with the latest tools and technology to help the company in providing timely responses and personalized services to its customers

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Shipping giant increases customer satisfaction with oneview contact center

Shipping giant increases customer satisfaction with oneview contact center

Maersk is one of the largest liner shipping companies in the world, with a significant presence in Pakistan. Maersk has been experiencing noteworthy growth in terms of business activity and sales volume, and customer base over the years. The incoming call traffic has also seen a substantial increase, resulting in the needs to have a proper system to maintain customer relationship. To overcome this deficiency, the management of Maersk evaluated various available call handling solutions from the market and unanimously decided to award the contract to ZRG International for setting up a multi-modal call center for its three companies.

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