Outreach Campaign

A unified platform with integrated calling, Campaign & Reports

▶ Process outgoing call requests,
▶ Agent Soft Phone
▶ Live call monitoring for supervisor role
▶ Integrated call recording
▶ NetPlay app for interaction review
▶ Service level scoreboard
▶ MIS App with standard reports

Outbound Auto IVR

An efficient way to reach thousands of customers quickly

▶ Ideal for keeping customers informed
▶ Bill due date reminders
▶ Run multiple calling campaigns
▶ Auto upload target dialing list
▶ Transfer calls to live agent
▶ Integrate with your CRM, data host
▶ Widely installed

Contact Management

Remove bottlenecks to resolve customer complaints faster

▶ Real time monitoring
▶ Complete view of activities
▶ Multi department handling
▶ Individual TAT and escalation
▶ eAlert SMS & eMail
▶ MIS reports
▶ API for integration

SIP Contact Center

A Flexible all in one platform with everything you need

▶ Auto and manual routing
▶ Unlimited queues
▶ Call recording
▶ Smart Soft Phone
▶ CTI screen pop up
▶ Dashboard with scores
▶ Performance monitoring

Call Logging System

Record all your sensitive transactions, retrieve calls to playback and review

▶ Get call data with recording
▶ Encrypted storage
▶ Attach tags, comments
▶ Save data on multiple locations
▶ Search by wide range of flags
▶ Get MIS reports
▶ Efficient encoding save disk space

Centralized Recorder

Record and save all your calls made from different office locations

▶ Ideal for recovery, collection, verification
▶ Store all recordings centrally
▶ Simplified system administration
▶ Backup and restore at a single site
▶ Mirror recordings on multiple locations
▶ Powerful retrieval and playback app
▶ Get built-in management reports

Self-Service IVR

An approach that provides fast services to your customers and reduces your costs

▶ Account information, balance, more
▶ PIN change, payments, requests
▶ Connect with any call center ACD, PABX
▶ Conference mode for PIN generation
▶ Integrate with any backend host, bank
▶ PIN input tone encryption
▶ Fully customizable feature set

Video Contact Center

A comprehensive one window based Video Contact center service platform

▶ Auto Answer with greeting video
▶ Intelligent call routing
▶ Video on hold, in queue
▶ Customer call transfer to agent
▶ Records the video call
▶ Video Soft Phone for agent
▶ Call disposition code feature

Audio Voice Recording Services