A comprehensive solution for managing customer communication and contacts
OneView Contact Management Center is a customer-focused business solution designed to optimize productivity, increase revenue and improve customer satisfaction. It is a complete end-to-end solution for managing all aspects of customer contact and relationship management.
▶ Flexible call management, routing, queuing
▶ Hands free call handling
▶ Call recording and verification
▶ Customer data integration and screen pop up
▶ Self service automation
▶ Complete logging and MIS reports
• A unified platform for managing customer interactions
• Pre-integrated call manager, agent desktop, call recording, IVR, monitoring
• Unified administration tool for managing all functions, services and integrations
• Centralized reporting application to cover all activities, events, agents and users
• Dynamic handling multiple brands, products, divisions
• Multi-site traffic routing for load sharing, contingency
Based on industry standards, OneView is fully customizable and delivers complete integration, a scalable architecture and all-in-one functionality. It is a comprehensive solution giving you all the required functionality that you need to ensure service quality the results that you are looking for.
• Best fits OneView CMC is well-suited for contact centers from 4-500 single-site and multi-site centers with multiple groups and departments all working together as a team.
• End-to-end Integrated functionality All key functions and applications at your Contact center come with total integration and a unified interface. This ensures that all applications work as one to deliver the end result.
• Faster return on investment By leveraging on the unmatched functionality of OneView as a complete customer relationship management solution that works with your existing PBX, or by using OneView to replace legacy PBX equipment and add unified messaging throughout your organization for increased performance and productivity.
• A lower total cost of ownership OneView integrated application suite provides a single set of business objects, anchored by a single administrative interface for customer profile management and service delivery related matters.