Video Contact Center

Video Contact Center

Stellar Services

▶ Video Soft Phone
▶ Playback app for interaction review
▶ Dashboard with real time information
▶ Supervisor Suite
▶ MIS App with custom reports
▶ Database integration

Features

• Live demo
http://webconnect.zrg.com/ZRGvideoPortal
Available during business hours

• Reduce Cost
Participants can attend conferences irrespective of the location, saving time and cost.

• Increased productivity
By enabling multiple conference sessions, the system assists in enhancing the productivity of the enterprise.

• Access control
Secure access via unique Access Key and CLI verification eliminates unauthorized access to the conferences. The intuitive operator console allows operator assistance during a conference.

• Robust Architecture
Fail-safe architecture provides consistent conferencing experience that creates a uniquely robust and more productive meeting environment.

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