ZRG, the leading CTI solution provider of intelligent business telecommunication solutions and services, announced that Telenor Microfinance Bank the leading telecommunications company has selected ZRG’s OneView Contact Center System with Dialogic CTI technology for the Contact Center project.

Telenor Microfinance Bank is the first scheduled microfinance bank of Pakistan that is designed to operate as a fintech. Our aim is to promote financial inclusion by empowering all Pakistanis to adapt convenient and secure digital financial solutions through our flagship digital payments platform Easypaisa.

Telenor Microfinance Bank is jointly owned by Telenor Group the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Group, operator of the world’s leading payment and lifestyle platform Alipay that’s also an affiliate company of Alibaba Group.

Transform Pakistan into a cashless and financially inclusive society by creating value through the power of collaboration and technology. Creating a transparent economy that all Pakistanis can participate in.

The Bank required a system that could be easily and quickly modified locally without any dependence of a global solution partner/provider.

ZRG offered a turnkey multi-channel, multi-application OneView Contact center that provides all the capabilities and integrations that the Bank needs now with the freedom to incorporate additional services as and when required by the business. ZRG bid received the highest score.

The access to the OneView system and application source code gives ZRG’s development team an unmatchable edge over the competition. The ability to make changes at the source code level will result in very fast integrations and customized feature additions. This capability is not available with the dealers of other reputable solutions in the market.

ZRG has a proven track record of introducing innovations and exciting new possibilities in the customer communication areas. Our line of solutions cover all aspects of customer communication including customer contact center, CRM application suite, quality assurance suite, call center management tools, self-service automation tools, campaign management and teleconferencing. Our solutions are deployed at mission critical contact centers that are being used to provide information, assistance and services to millions of users each day through live agent and self-service based applications.

ZRG team has become synonymous with Contact center technology, Customer Service knowledge and Successful projects.

For its innovations and services, ZRG has been awarded Gold medal by FPCCI during last five consecutive years.

ZRG has an experienced and knowledgeable team capable of quickly designing and adding tailor-made features in our solutions for site-specific requirements. By using open standards systems, specifications and protocols, we ensure maximum flexibility and future growth of our solutions. We use innovative techniques to deliver latest features and integration capabilities in a most cost-effective manner. Our deployment team has successfully completed all our projects well before the deadlines.

Every day, on every project, we deliver value through our accumulated technical knowledge and project management skills. Our expertise delivers immediate benefits to our clients with cost and time savings. Our solution delivers increased operational efficiency and staff productivity to our valued clients. This is what we do. We deliver beyond expectations.

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