Leading Contact Center, CRM and AI provider shines at FPCCI Achievement Awards

Islamabad, Pakistan: ZRG International, a leading force in Customer experience solutions, ascended the podium, clutching the coveted Gold trophy in Contact Center CRM and Artificial Intelligence at the prestigious Achievement Awards 2023.

This honor, bestowed by the FPCCI, celebrates businesses driving exceptional results for customers, employees, and the nation's technological landscape.

Addressing the winners of the Achievement Awards, Mr. Irfan Iqbal Sheikh, President of FPCCI, said "I acknowledge your dedication, hard work and great success in your respective fields and I am optimistic that this will motivate others to join in building our national pride.”

ZRG International's proven and widely installed OneView platform, embodies their unwavering commitment to innovation. It seamlessly blends AI with Telephony & CRM capabilities, empowering businesses to deliver unparalleled customer experiences while optimizing operations and boosting employee satisfaction.

"This Gold trophy is a testament to our relentless pursuit of transformative technologies," declared Mr. Ayub Butt, Founder and CEO of ZRG International. "Our flagship product, OneView isn't just a tool; it's a catalyst for customer-centric growth, forging deeper connections and unlocking new levels of efficiency."

OneView elevates customer interactions, empowers agents, and unlocks data-driven insights through AI-powered chatbots that handle routine inquiries, freeing human agents for complex issues and ensuring immediate, personalized support.

OneView provides robust analytics that enable businesses to understand customer sentiment, identify trends, and personalize recommendations. The streamlined workflows and automated tasks free agents from administrative burdens, enabling them to focus on building meaningful relationships with customers.

Beyond individual businesses, ZRG International champions the power of technology for societal progress. They actively cultivate talent and innovation within the ICT sector and bridge the digital divide through community outreach programs.

"This Gold award is a springboard, not just another trophy," added Ms. Tooba Kiran from ZRG marketing team. "We're committed to pushing the boundaries of Contact Center CRM and AI, empowering not just businesses and employees, but society as a whole through the transformative potential of technology."

ZRG International' triumph solidifies their position as a leading force in the ICT sector. Their dedication to innovation, customer success, and positive impact ensures they are not just shaping the future of technology, but driving it forward with purpose.

To discover more, visit www.zrg.com.