Transform Your Contact Center with CTI & AI | ZRG | Pakistan | MENA

OneView Call Center solution keeps you updated about the KPIs of your contact center from anywhere.

A Call Center solution delivering personalized Customer Service

Elevate Your Customer Experience (CX) to New Heights

In today's fast-paced digital age, providing exceptional customer experience is paramount.

Our unified and modular OneView Contact Center Studio offers everything you need to streamline your inbound and outbound voice call operations, ensuring efficient and effective communication with customers and partners.

By leveraging on integrated computer telephony integration (CTI) and automation technologies, OneView Contact Center Studio optimizes call center operations, enhances agent productivity, and drives customer satisfaction.

OneView Contact Center Studio is a cutting-edge solution that empowers businesses to deliver seamless and personalized customer experiences.

ZRG has Delivered Success to Leading Brands

Image is showing ZRG’s representation of a digital space (imaginary) where software functions are executing and communication with other digital objects.

Transform Your Contact Center

OneView Contact Center Studio is a complete solution for voice call center on cloud and on-premise deployment. The one-window unified call center software aims to empower your team to deliver exceptional customer experience.

Advanced Telephony (CTI) Features

Intelligent routing: Business rules and skills-based call distribution (ACD)

Personalized Interactions: CTI capability to tailor your customer service to meet individual preferences

Self-service IVR: Allows callers to select the desired service for faster call routing to the right agent.

Call Monitoring: Enables supervisors to listen to live calls and provide real-time feedback to the call center agents.

User-friendly

Softphone Application: Enables agents to handle calls from their workstations using an intelligent softphone application.

Mobile Access: Allows agents to receive and make calls from their mobile devices.

Unified Agent Desktop: Integrates telephony with other business data and functions for a seamless one window experience.

OneView is a Family of Smartly Integrated Apps

ROBO CALLING splash screen of OneView software

Watch the video of OneView Platform

Check out this very interesting video, featuring AI-generated sound track, and explore the awesome possibilities of transforming customer experience (CX).

An integrated platform
A family of inter-connected apps
The aims & benefits
OneView design, User experience (UX), and Security features
Application suites
Key ideas to transform CX

Imagine achieving your targets with the flexible & advanced capabilities available to your business right now with OneView.

Enhanced Call Management

OneView Call Center suite offers new-age User Experience; Advanced telephony, SIP integration; Enhanced call management; and a unified one-window interface for using multiple apps from a single window.

PRI & SIP Call Routing: Automatically directs incoming calls to the most appropriate agent based on predefined rules.

Call Queuing: Manages incoming calls by placing them in a queue until an agent is available.

Call Transfer: Allows call center agents to transfer calls to other agents or departments seamlessly.

Call Recording: Automatically records all calls for quality assurance and training purposes.

Call Data Logging: Keeps a detailed record of all calls, including timestamps, duration, and caller information.

Keep customer informed, Skip the Wait

OneView Call Center solution comes with Smart Queue or SQ and Smart Call Back or SCB features. Now you can offer a more convenient and efficient experience for your customer during the time when your call center experiences higher call volumes.

Real-time updates: Know your place in call queue and estimated wait time.
Personalized on-hold messages: Play tailored messages that keep the customer informed about important subjects of concern
Call-back option: Customer can avoid waiting on hold and opt to receive a call back when an agent is available.

OneView Call Center is number one in security and reliability areas

Encryption: Ensures all calls are encrypted for secure communication.
Compliance Management: Helps businesses adhere to industry regulations and standards.

Monitor & Optimize

Call Center Dashboard: Simplify contact center management by having key performance indicators always available in real time
Call Center Quality Management Features: Review call recordings, attach tags and comments, evaluate and score Analyze Operations: Gain insights into call volumes, service levels, and agent performance
Data-Driven Decisions: Make informed decisions to improve efficiency and customer satisfaction
Power of Contact Center AI: Add AI to dive deeper into your activities and data to extract knowledge for fine tuning

Add AI for higher productivity

Incorporate the latest neural network based GenAI module in your call center with OneView Contact Center Studio AI-Powered Insights and Automation. Get additional values and benefits from your contact center including

AI-Driven Call Routing: Leverage AI to route calls efficiently.
AI Agent Assistant: Empower agents with real-time guidance and suggestions.
AI-Powered Analytics: Gain valuable insights into customer behavior and operational performance.

Backed by an award-winning team

ZRG is actively participating in the call center and CTI solution market since 1994
A well-recognized provider in the region listed among ICT pioneer firms
With an extensive experience in hand, ZRG is well versed in customer service, inbound and outbound communication and call center interaction management, contact center AI and customer relationship enhancement projects.
ZRG has won several industry awards like FPCCI Gold Medal in IT & CRM, the Telecom Excellence Award and Brand of the Year.

Manage Your Contact Center with Success

Access innovation and expertise to re-imagine your customer experience with ZRGI

Why Choose OneView Call Center Solution?

Trusted by leading brands: ZRG’s Call center solutions are widely installed and proven at leading brands including ASA Bank, Bank AL Habib Limited, Al Baraka Islamic Bank, Pakistan, HBL UAE, Easypaisa Bank, Samba Bank, Silk Bank, Abhi Bank, Pakistan and many more
Proven Results: Delivering measurable outcomes and successful partnerships

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Contact Center Studio

Revolutionize Customer Experience with OneView Contact Center Studio