Complaint Management

Discover how to resolve customer complaints faster | ZRG OneView Complaint Management System

Resolve Complaints Faster

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Flexibility, control and manageability of all cases

ONEVIEW Case Management Solution is a robust and flexible platform designed to streamline and optimize complaint management processes. This comprehensive solution offers a unified approach to tracking, resolving, and analyzing customer complaints, ensuring timely resolution and improved customer satisfaction.

Benefits

Improved Customer Satisfaction:

  • Faster resolution times
  • Enhanced customer experience
  • Proactive issue resolution


Increased Operational Efficiency:

  • Automated workflows
  • Streamlined processes
  • Reduced resolution time


Enhanced Decision Making:

  • Data-driven insights
  • Informed decision-making

ZRG has Delivered Success to Leading Brands

Key Features

Centralized Complaint Management:

  • Unified platform for logging, tracking, and resolving complaints
  • Customizable complaint forms and workflows
  • Automated case assignment and escalation

Real-Time Tracking and Monitoring:

  • Monitor case status and progress in real-time
  • Generate detailed reports on case resolution times, trends, and performance metrics
  • Identify bottlenecks and areas for improvement

Role-based Access Control:

  • Granular control over user permissions
  • Secure access to sensitive information

Integration with Third-Party Systems:

  • Seamless integration with other systems to streamline workflows and improve data accuracy

Transparency & Visibility

OneView is a Family of Integrated Apps

ROBO CALLING splash screen of OneView software
ROBO CALLING splash screen of OneView software

Watch the video of OneView Platform

Check out this very interesting video, featuring AI-generated sound track, and explore the awesome possibilities of transforming customer experience (CX).

  • An integrated platform
  • A family of inter-connected apps
  • The aims & benefits
  • OneView design, User experience (UX), and Security features
  • Application suites
  • Key ideas to transform CX

Imagine achieving your targets with the flexible & advanced capabilities available to your business right now with OneView platform apps.

Advantages

Customizable Dashboards:
• Tailor dashboards to specific needs and preferences
• Visualize key metrics and trends

Advanced Reporting:
• Generate comprehensive reports on case volume, resolution time, and customer satisfaction
• Identify trends and patterns

Seamless Integration: 
• Integrates seamlessly with existing systems, including CRM, ERP, and contact center solutions
• Ensures data consistency and efficient workflows

Robust Communication Tools:
• Integrated communication channels (email, phone, chat)
• Templates for efficient communication
• Automated notifications and reminders

Advanced Analytics:
• Data-driven insights to optimize processes
• Identify recurring issues and root causes
• Measure key performance indicators (KPIs)

Induct Quality Controls in Complaint Resolution

Access innovation and expertise to re-imagine your customer experience with ZRGI

By leveraging ONEVIEW Case Management Solution, organizations can enhance their customer experience, improve operational efficiency, and achieve regulatory compliance.

  • Fast Deployment
  • Widely installed
  • Scalable
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