Solutions

Customer Experience & Business Communication Solutions from CTI Experts | ZRG | Pakistan

Watch the video of OneView Platform

Check out this video, featuring AI-generated sound track, to explore the awesome possibilities of transforming customer experience (CX).

An integrated platform
A family of inter-connected apps
The aims & benefits
OneView design, User experience (UX), and Security features
Application suites
Key ideas to transform CX

Imagine achieving your targets with the flexible & advanced capabilities available to your business right now with OneView platform apps.

Everything You Need to Deliver Customer Satisfaction

Revolutionize Customer Experience with OneView Contact Center Studio

OneView Contact Center Studio is a cutting-edge solution that empowers businesses to deliver seamless and personalized customer experiences.

By leveraging on integrated computer telephony integration (CTI) and automation technologies, OneView Contact Center Studio optimizes contact center operations, enhances agent productivity, and drives customer satisfaction.

OneView CVR | AI Voice Bot understands the cultural and social nuances of your customer base and delivers the requested information and services with empathy and confidence.

Conversational AI Voice Bot – Improve speed and quality of service, reduce cost

Explore the possibilities of reducing contact center costs while increasing service quality with the help of artificial intelligence. ZRG’s OneView Conversational IVR solution enables natural, human-like conversations at your contact center.

By automatically handling all of the standard and frequent inquiries and requests, OneView Voice Bot not only increases the speed of service, it helps reduce the call load from the agents, freeing them for handling more complex cases. This results in increase productivity, reduced call times and optimization.

A contact center floor with managers collaborating

Manage Customer Relations Management & Services Effectively with OneView CRM

OneView CRM Studio is a unified solution for managing customer relationships. Improving efficiency, delivering personalized interactions, and driving growth. It offers key features such as customer data management, customer services and support, complaint management, outbound campaigns, and workflow automation. Get key analytics and timely reporting, Mobile-first web app and complete security compliance.

OneView CMS Interfaces for initiator, back office, approval and end handler users make the jobs of receiving, processing and closing cases much easier, simpler and fully documented.

Resolve your customer complaints faster with accountability

Complaint handling is a mission critical function in a business. If you are facing challenges in the timely resolution of your customer complaint case, you can check OneView Complaint Management System (CMS) from ZRG. OneView CMS provides flexible complaint management capabilities that give you complete control and documentation of the customer complaints, requests, and inquiries.

OneView IVR solution from ZRG frees up your agents for handling complex calls and working on other tasks.

Improve efficacy and results of your Outbound Call Campaigns

Discover how you can increase the output of your outbound calling efforts. OneView Outreach is a comprehensive and, fully integrated solution for managing outbound calling campaigns. It enables you to reach more customers in less time through an auto dial-and-deliver method. You can run multiple campaigns simultaneously.

A screenshot of OneView NetPlay app that lets the supervisor review the recorded video call of service agent and customer who called from a mobile phone. OneView NetPlay App offers advanced search features so you can find calls using filters, tagging and comment featurs and a lot more.

Make customers satisfied using face-to-face Video customer service channel

If you are looking for ways to offer highly personalized services to your customers, Video-based face to face customer service is the ultimate choice. It is a proven fact that customer trust level elevates exponentially due to such personalized interaction. OneView ViD is a state-of-the-art video contact center solution that empowers businesses to deliver superior customer experiences over a video call can be originated from customer’s mobile phone or from a laptop/desktop.

ROBO CALLING splash screen of OneView software

A person using voice biometrics to authenticate themselves on a voice using Voice Biometrics Security

Voice Biometrics Security Solution for fool-proof security

Making your customer account more secure is now possible with Voice Biometrics software from ZRG. Our OneView Voice Biometrics Security Solution offers a cutting-edge and reliable platform that leverages the power of Artificial Intelligence (AI), Deep Neural Network (DNN) and voice pattern-matching algorithms to provide a secure, convenient, and personalized authentication experience. It is ideally suited for organizations such as bank and telcos that want to incorporate fool-proof measures to protect customer information.

OneView IVR solution voice bots can service your customers 24x7 and never get tired.

Reaching your customers cost effectively

Free up your agents for complex cases. Discover how you can communication important information to your customers and partners in a very cost effective way, and without engaging your staff! OneView Robotic Call Processing Software is a comprehensive and fully integrated solution that enables you to reach more customers in less time through intelligent automated calling. You can run multiple campaigns simultaneously. OneView RCP empowers you to reach a wider audience, deliver important alerts, collect important input and feedback.

An Award Winning CTI Expert

ZRG (www.zrg.com) is an award-winning provider of cutting-edge customer experience (CX) management and business communication solutions in Pakistan and MENA region. We bring to the table:

Over 30 years of accumulated knowledge in telecommunication & data systems
Excellent project experience references in the market and our long-term business relationships with the leading brands.

We are continuously improving our solutions by incorporating emerging trends and innovations, and as a result, we are winning excellent references, new business and great advocacy in the market

Known for excellent solutions and services
Widely recognized as CTI & CX expert
Award-winning provider