Transforming Customer Experience

ZRG | A Trusted Expert of CX, CTI Contact Center & AI Solutions | Pakistan | MENA

Contact Center CTI, AI & CRM Specialist

PROFILE

ZRG is a Software solutions company with specialization in CRM, CTI & CX technologies.

We have been providing tailored and original solutions and services to businesses in Pakistan & MENA region since 1994.

ZRG is an award-winning expert provider of intelligent one-window solutions for inbound and outbound call centers, digital contact centers, customer relationship (CRM) and complaint management operations

ZRG solutions are delivering extras-ordinary results for the leading brands in the Financial, Courier, Shipping, Oil & Gas and Customer Service sectors.

Our clients include Bank AL Habib Pakistan, HBL UAE, Telenor Microfinance Bank, Pakistan State Oil, TCS among many others.

COMPUTER TELEPHONY INTEGRATION

CONTACT CENTER

ARTIFICIAL INTELLIGENCE

HOST INTEGRATION

Delivered Success to Leading Brands

OUR VALUES

With a vision to create a prosperous knowledge-based society with abundant resources available for ALL., we stand on the pillars of our values that include.

  • Seek & Share the Truth
  • Build & Maintain Trust
  • Support Curiosity & Passion
  • Develop & Nurture Talent

ZRG holds an excellent reputation in the market due to

  • Our long-maintained relationships
  • Our technical prowess and depth,
  • The successful deployments of our highly flexible solutions
  • Our top-quality customer services

OneView is a Family of Inter-connected Apps

ROBO CALLING splash screen of OneView software
ROBO CALLING splash screen of OneView software

ZRG is delivering IT Success since 1994

Our Expertise

Continuing to pursue our passion, we bring to the table

  1. Over 30 years of accumulated knowledge of telecommunication and data networks
  2. Successful project delivery experience with the leading brands Deep expertise in AI-enabled CTI Contact Center, CRM and GenAI
  3. Capabilities of system integration with middleware, App servers and Data hosts, etc.

ZRG is well versed in the business needs like How to reduce costs of contact center operations, how to achieve optimum service level or how to improve customer experience.

With a 100% project completion track record, ZRG is a partner that can help you transform your customer Experience (CX) and optimize your business operations.

FLEXIBLE & SCALABLE

BUSINESS COMMUNICATION & RELATIONSHIP MANAGEMENT SOLUTIONS

  • Inbound & outbound Call Center for voice and video
  • Omnichannel Digital Contact center
  • Outbound Calling system
  • Customer service center
  • Self-service Interactive voice Response (IVR)
  • Service Level and Quality management
  • And a lot more

We Strive To Produce Success For Our Customers

A PROVEN TRACK

ZRG has a proven track record of introducing innovations and exciting possibilities for customer experience and business communications. ZRG has been delivering maximum flexibility, continuity and future safe roadmap for our clients since 1994.

Industry Recognitions & Awards

Our Teams

ZRG maintains a dynamic workforce that are working on exciting projects in a creative and stimulating environment. We have some of the best minds in the area of System design, development, project management and customer services. Such setup has allowed us to quickly design tailor-made solutions for site-specific requirements of our valued customers.

Delivering beyond expectations

Every day, on every project, we deliver value through our accumulated technical knowledge and project management skills. Our expertise delivers immediate benefits to our clients with cost and time savings. Our solution delivers increased operational efficiency and staff productivity to our valued clients. This is what we do. We deliver beyond expectations.

CAREERS AT ZRG

We are an equal opportunity employer and we promote talent and merit. It is no surprise that very capable and highly talented people have chosen to stay with ZRG for long tenures.

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More Than a Solution Provider

A Strategic Ally To Help You Make It Happen

Access innovation and expertise to re-imagine your customer experience with ZRG

VALUE PROPOSITION

  • Unified CX & CRM solution provider in Pakistan & MENA
  • Tailored Contact Center CTI solutions
  • Reliable expert of customer experience & digital transformation
  • Flexible & modular Software Solution suites
  • Widely installed with excellent customer references
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