08 May

Big CX Wins on a Tiny Budget

Customer experience (CX) doesn’t always need a big budget to make a big impact. With creativity, focus, and smart use of resources, eve...

17 Apr

Tips for Using Generative AI in Customer Service

Generative AI (Gen AI) is revolutionizing customer service by providing advanced reading and comprehension capabilities. Businesses are...

03 Apr

A Quick Security Checklist to Fight Fraud

Fraud is on the rise nationwide and the fraudsters are getting more sophisticated every day. The good news is that there are practices ...

18 Mar

Strategies to Futureproof Your Contact Center

Futureproofing your contact center isn’t about chasing every new tech trend or wrapping your operations in digital bubble wrap. It’s ab...

04 Mar

Enhancing Contact Center Efficiency with AI

In today’s fast-paced business landscape, customer expectations are at an all-time high. They demand quick resolutions, personalized se...

25 Feb

AI and ZRG: Revolutionizing Customer Care

Artificial Intelligence (AI) is transforming the way businesses interact with their customers. In our previous issue we have discussed ...

17 Feb

Tackling Toxic Leadership

Toxic leadership is one of the biggest threats to organizational success, employee morale, and long-term health. Yet many companies und...

06 Feb

Essential Steps for Customer Service Leader

As businesses navigate an increasingly digital and customer-centric landscape, customer service leaders face both challenges and opport...

28 Jan

A Guide to Elevating Customer Experience in Contact Centers

Fostering compassionate agents in a contact center involves cultivating a culture of empathy, respect, and active support. Here are pra...

22 Jan

Agents and AI in Harmony

As the Generative AI (GenAI) landscape continues to evolve rapidly, contact centers face the dual challenge of adapting to technologica...

15 Jan

Transform Your Call Center

AI, or Artificial Intelligence, refers to computer systems that can perform tasks requiring human intelligence, such as understanding l...

07 Jan

Boosting Success with 24/7 Customer Support

In today’s digital era, seamless customer support is essential for business success. One of the most effective ways to achieve this is ...