Flexible IVR Solution from CTI Experts– Widely installed | ZRG | Pakistan

Self-Service IVR Solution Makes Customers Happy While Reducing Cost of Business

Revolutionize Your Customer Service with our Cutting-Edge IVR

OneView Self-Service is a state-of-the-art Interactive Voice Response (IVR) solution by ZRG that designed to revolutionize your customer experience.

Your customers will be happier with the level of access and service that you can offer to your customers, 24x7x365.

OneView is the ideal choice for any business that is looking for a customizable solution that is trusted by the most prestigious brands in Pakistan & MENA region.

ZRG has Delivered Success to Leading Brands

Industry’s most flexible IVR solution

OneView Interactive voice response solution is based on an advanced and very flexible self-service CTI automation technology that provides powerful possibilities for your business.

Customizable IVR Flows design your own flows, unlimited menus
Robust Security with hardened apps, data encryption, compliance with GDPR, PCI DSS
Seamless Integration with popular CRM and telephony systems (API)
Advanced Analytics with real-time call monitoring, Detailed call reports and metrics

OneView is a Family of Integrated Apps

ROBO CALLING splash screen of OneView software

Watch the video of OneView Platform

Check out this very interesting video, featuring AI-generated sound track, and explore the awesome possibilities of transforming customer experience (CX).

An integrated platform
A family of inter-connected apps
The aims & benefits
OneView design, User experience (UX), Security features
Application suites
Key ideas to transform CX

Imagine achieving your targets with the flexible & advanced capabilities available to your business right now with OneView platform apps.

Deliver services effectively

Never getting tired, OneView IVR will automatically answer your calls and provide answers to most, if not all, of the standard inquiries and frequently asked services related to your business without requiring a human representative.

Multi-lingual Support
Account balance, Mini-statement
Complaint options and status by complaint
Customer feedback IVR module after agent interaction
Passing CTI data to CRM for auto-screen pop
Intelligent call transfer

Saving Agent’s time means saving costs

Your contact center agents can become more effective with the help of OneView IVR that takes the call load from the live agents to handle all of the standard inquiries. Hence, the agents become free for more complex calls and other tasks.

Add integration to let your customer have more services

Data-centric services can be added easily and integrated with the backend customer database. With such integration, you can offer PIN generation and authentication, customer account information like balance inquiry, mini statement of transactions, card services, payments, transfer, or other data gathering services.

Sprinkle a bit of AI into the mix!

AI-Powered Chatbot:

24/7 automated customer support
Proactive issue resolution
Sentiment analysis for improved customer satisfaction

Text-to-Speech:

Convert text messages into natural-sounding voice prompts
Personalized greetings and messages

Sentiment Analysis:

Real-time analysis of customer emotions
Identify and address potential issues promptly

Skill-Based Routing:

Route calls to the most qualified agent based on their skills and availability

Benefits

Improved Customer Satisfaction:

Faster response times
Personalized experiences
24/7 availability

Increased Efficiency:

Automated workflows
Reduced call handling time
Optimized resource allocation

Enhanced Data Insights:

Real-time analytics
In-depth reporting
Data-driven decision-making

Why Choose OneView?

Latest state-of-the-art technology: Number one choice of customer-centric enterprises in Pakistan and beyond.
Satisfied customer base: Leading brands using ZRG’s OneView include Bank AL Habib, Al Baraka Bank, HBL UAE, Telenor Bank, Samba Bank, Finca Bank, and many more
100% Success Rate: Delivering measurable outcomes on every project undertaken
Supported by an award-winning CTI expert team: A well-recognized team of experts in the industry

SATISFY YOUR CUSTOMERS 24X7X365

Access innovation and expertise to re-imagine your customer experience with ZRGI

OneView IVR is a future-safe platform for automated services that is trusted by leading brands.

Fast Deployment
Widely installed
Money back guarantee

Contact us

Self Service IVR