Contact Center Studio

Transform Your Contact Center with CTI & AI | ZRG | Pakistan | MENA

Revolutionize Customer Experience with OneView Contact Center Studio

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Delivering Personalized Customer Service

Elevate Your Contact Center to New Heights

In today's fast-paced digital age, providing exceptional customer service is paramount. OneView Contact Center Studio is a cutting-edge solution that empowers businesses to deliver seamless and personalized customer experiences.

Our unified and modular OneView Contact Center Studio offers everything you need to streamline your inbound and outbound call operations, ensuring efficient and effective communication with customers and partners.

By leveraging on integrated computer telephony integration (CTI) and automation technologies, OneView Contact Center Studio optimizes contact center operations, enhances agent productivity, and drives customer satisfaction.

ZRG has Delivered Success to Leading Brands

Transform Your Contact Center

OneView Contact Center Studio is a cutting-edge business communication platform designed to empower your team to deliver exceptional customer experience.

User-friendly Interface

Softphone Application:
Enables agents to handle calls from their workstations using an intelligent softphone application.

Mobile Access:
Allows agents to receive and make calls from their mobile devices.

Unified Agent Desktop:
Integrates telephony with other business data and functions for a seamless one window experience.

OneView is a Family of Smartly Integrated Apps

OneView is a Family of Integrated Apps

ROBO CALLING splash screen of OneView software
ROBO CALLING splash screen of OneView software

Watch the video of OneView Platform

Check out this very interesting video, featuring AI-generated sound track, and explore the awesome possibilities of transforming customer experience (CX).

  • An integrated platform
  • A family of inter-connected apps
  • The aims & benefits
  • OneView design, User experience (UX), and Security features
  • Application suites
  • Key ideas to transform CX

Imagine achieving your targets with the flexible & advanced capabilities available to your business right now with OneView.

Enhanced Call Management

  • Call Routing:
    Automatically directs calls to the most appropriate agent based on predefined rules.
  • Call Queuing:
    Manages incoming calls by placing them in a queue until an agent is available.
  • Call Transfer:
    Allows agents to transfer calls to other agents or departments seamlessly.
  • Call Recording:
    Automatically records calls for quality assurance and training purposes.
  • Call Data Logging:
    Keeps a detailed record of all calls, including timestamps, duration, and caller information.

Keep customer informed, Skip the Wait

With OneView Smart Queue or SQ and Smart Call Back or SCB, you can offer a more convenient and efficient experience for your customer during the time when your center experiences higher call volumes.

  • Real-time updates: Know your place in call queue and estimated wait time.
  • Personalized on-hold messages: Play tailored messages that keep the customer informed about important subjects of concern
  • Call-back option: Customer can avoid waiting on hold and opt to receive a call back when an agent is available.

Security and Reliability

  • Encryption: Ensures all calls are encrypted for secure communication.

  • Compliance Management: Helps businesses adhere to industry regulations and standards.

Monitor & Optimize

  • Dashboard: Simplify contact center management by having key performance indicators always available in real time
  • Quality Management Features: Review call recordings, attach tags and comments, evaluate and score Analyze Operations: Gain insights into call volumes, service levels, and agent performance
  • Data-Driven Decisions: Make informed decisions to improve efficiency and customer satisfaction
  • Power of AI: Add AI to dive deeper into your activities and data to extract knowledge for fine tuning

Add AI for higher productivity

Incorporate the latest neural network based GenAI module into OneView Contact Center Studio for AI-Powered Insights and Automation. Get additional values and benefits from your contact center including

  • AI-Driven Call Routing: Leverage AI to route calls efficiently.
  • AI Agent Assistant: Empower agents with real-time guidance and suggestions.
  • AI-Powered Analytics: Gain valuable insights into customer behavior and operational performance.

Backed by an award-winning team

  • ZRG is actively participating in the market since 1994
  • A well-recognized provider in the region listed among ICT pioneer firms
  • With an extensive experience in hand, ZRG is well versed in customer service, inbound and outbound communication and call center interaction management, contact center AI and customer relationship enhancement projects.
  • ZRG has won several industry awards like FPCCI Gold Medal in IT & CRM, the Telecom Excellence Award and Brand of the Year.

Manage Your Contact Center with Success

Access innovation and expertise to re-imagine your customer experience with ZRGI

Why Choose OneView?

  • Trusted by leading brands: ZRG’s OneView Contact Center Studio is widely installed and proven at leading brands including Bank AL Habib Limited, Al Baraka Islamic Bank, Pakistan, HBL UAE, Telenor Bank, Samba Bank, Silk Bank, Finca Bank, Pakistan and many more
  • Proven Results: Delivering measurable outcomes
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