Video Contact Center

Making customers satisfied using Video Channel | Customer Service | OneView ViD | ZRG

Face to Face Interaction is the Ultimate Way to Deliver Personalized Service

Making customer happy is much easier on a video call

  • Improve customer experience
  • Faster Know Your Customer (KYC) and Verification
  • Support complex products and processes
  • Assist persons with disability (PWD)

Video is the Most Popular Channel in Town

Everything that you need to manage video calls

  • Auto reception with a welcome video
  • In-queue & on-hold video play
  • Routing to the next free agent
  • Session recording and playback
  • Supervisor tools
  • Custom reports

 

ZRG has Delivered Success to Leading Brands

Play Back Any Interaction to Review

Everyone is a winner

  • Improved customer experience
  • Reduced Branch Traffic
  • Increased efficiency
  • Enhanced brand image
  • Regulatory compliance

OneView is a Family of Integrated Apps

ROBO CALLING splash screen of OneView software
ROBO CALLING splash screen of OneView software

Watch the video of OneView Platform

Check out this very interesting video, featuring AI-generated sound track, and explore the awesome possibilities of transforming customer experience (CX).

  • An integrated platform
  • A family of inter-connected apps
  • The aims & benefits
  • OneView design, User experience (UX), Security features
  • Application suites
  • Key ideas to transform CX

Imagine achieving your targets with the flexible & advanced capabilities available to your business right now with OneView platform apps.

OneView ViD is the Most Flexible Video Call Management Solution in Pakistan | MENA

Transform Customer Experience

Access innovation and expertise to re-imagine your customer experience with ZRGI

  • Fast Deployment
  • Widely installed
  • Money back guarantee
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