Digital Contact Center

Delivering Customer Service on Digital Channels | OneView eAgent | ZRG

A Unified Platform for Managing Digital Customer Service

Contact us

Manage multiple digital channels with a single solution

OneView eAgent is industry’s most flexible unified omni-channel communication platform for managing digital text chats, emails and messages communication in a standardized, seamless and documented manner. Easily integrates with the backend data hosts – all included in a single solution.

  • Multiple channels
  • Multiple teams
  • Priority and Keyword based routing
  • Dashboards & MIS reports

ZRG has Delivered Success to Leading Brands

A User-friendly platform of choice

OneView eAgent suite provides a rich feature set for your agents and supervisors that allows for the delivery of prompt & quality support with complete documentation about each interaction.

The eAgent is easy to use and requires only a 5 minute introduction to make it useful for your team.

OneView eAgent is helping our users with success for years.

OneView is a Family of Integrated Apps


ROBO CALLING splash screen of OneView software
ROBO CALLING splash screen of OneView software

Watch the video of OneView Platform

Check out this very interesting video, featuring AI-generated sound track, and explore the awesome possibilities of transforming customer experience (CX).

  • An integrated platform
  • A family of inter-connected apps
  • The aims & benefits
  • OneView design, User experience (UX), Security features
  • Application suites
  • Key ideas to transform CX

Imagine achieving your targets with the flexible & advanced capabilities available to your business right now with OneView platform apps.

Smart routing

All of the incoming contacts care channelized through OneView eAgent Server that scans the communication for the defined keyworks and assigns priorities. The contacts are then routed to the relevant teams according to the channel definition and assigned priority.

Monitor Team Performance in Real Time

Agent Experience

Once the agent logs in, the system starts presenting the next incoming communication. After accepting the incoming contact, agent can view communication and takes actions such as

  • View customer prior interaction of same case
  • Reply and assign work code
  • Forward / Mark junk
  • Update case status
  • Disposition Work codes
  • View other cases of the same customer

Boost the Response Quality with AI

Sprinkle some AI and get fantastic results

Incorporate the latest GenAI module by ZRGI into agent workflow and see the productivity and response quality improve significantly from the same team.

  • Understand and respond effectively to customer emotions, improving satisfaction
  • Reduce the need for manual email reading and monitoring, freeing resources for other tasks.
  • Data-driven insights for better marketing and communication strategies
  • Easily scale up to handle large volumes of communication
  • Increase customer satisfaction level, and deliver a world class service quality

Manage your Digital Communication with eAgent

Access innovation and expertise to re-imagine your customer experience with ZRGI

  • Fast Deployment
  • Widely installed
  • Money back guarantee
Contact us