KARACHI - ZRG has announced that the SME Bank has selected ZRG’s OneView Contact Center Solution with Dialogic CTI technology for the Contact Center project.

This is the latest win by ZRG after the recent project winnings at Sui Southern Gas Company (SSGC) 1199 Customer Service Help Line of and Ta’aluq Customer Care Center at Pakistan State Oil Limited (PSOL) among others.

SME Bank was formed in the year 2002 to answer the standing demand of the country’s small and medium entrepreneurs. It covers over 30 sectors of trading, manufacturing and servicing with financial assistance from Rs.50,000.- up to Rs.100 Million.

SME Bank was looking for an internationally recognized and locally proven contact center technology from a reliable provider that will enable the bank to support a growing customer base and innovative product and service portfolio.

The Bank required a system that could be easily and quickly modified locally without any dependence of a global solution partner/provider.

ZRG offered a turnkey multi-channel, multi-application OneView Contact center that provides all the capabilities and integrations that the Bank needs now with the freedom to incorporate additional services as and when required by the business. ZRG bid received the highest score.

The access to the OneView system and application source code gives ZRG’s development team an unmatchable edge over the competition. The ability to make changes at the source code level will result in very fast integrations and customized feature additions. This capability is not available with the dealers of other reputable solutions in the market.

ZRG will deploy the entire system and release it for production usage in less than a month.

OneView is fully compliant for omni-channel needs and it is pre-integrated with all leading middleware systems such as Phoenix, Iris, EuroNet and Rendez Vous and it works with PABX, PRI and SIP network interfaces.

OneView Banking Contact Center solution by ZRG is successfully serving the demanding and evolving needs of progressive financial organizations such as Bank AL Habib, Albaraka Bank, Finca Microfinance Bank, Samba Bank, Silk Bank, Bank of Khartoum, Sudan, HBL International Division and Bank Alfalah in Bangladesh.

ZRG has been in telephony, CRM and CTI technology space since 1994 and is considered as the most experienced contact center solution provider in the region.

ZRG team has become synonymous with Contact center technology, Customer Service knowledge and Successful projects.

For its innovations and services, ZRG has been awarded Gold medal by FPCCI during last four consecutive years.

For more details, contact:
Marketing Department
ZRG International