ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •

ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •

ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •

ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •

AI

22 Sep

AI

AI Voice Agents

Posted by zrg

September 22, 2025

AI voice agents are redefining customer service by combining speech recognition, natural language processing, and generative AI to deli...

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03 Sep

AI

ElevateAI: AI for Contact Centers

Posted by zrg

September 3, 2025

Artificial intelligence in contact centers isn’t just hype — it’s transforming how teams operate. ElevateAI is a prime example of AI bu...

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17 Apr

AI

Tips for Using Generative AI in Customer Service

Posted by zrg

April 17, 2025

Generative AI (Gen AI) is revolutionizing customer service by providing advanced reading and comprehension capabilities. Businesses are...

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04 Mar

AI

Enhancing Contact Center Efficiency with AI

Posted by zrg

March 4, 2025

In today’s fast-paced business landscape, customer expectations are at an all-time high. They demand quick resolutions, personalized se...

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25 Feb

AI

AI and ZRG: Revolutionizing Customer Care

Posted by zrg

February 25, 2025

Artificial Intelligence (AI) is transforming the way businesses interact with their customers. In our previous issue we have discussed ...

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22 Jan

AI

Agents and AI in Harmony

Posted by zrg

January 22, 2025

As the Generative AI (GenAI) landscape continues to evolve rapidly, contact centers face the dual challenge of adapting to technologica...

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