zrg, Author at ZRG

08 May

Strategy

Big CX Wins on a Tiny Budget

May 8, 2025
By zrg

Customer experience (CX) doesn’t always need a big budget to make a big impact. With creativity, focus, and smart use of resources, eve...

17 Apr

AI

Tips for Using Generative AI in Customer Service

April 17, 2025
By zrg

Generative AI (Gen AI) is revolutionizing customer service by providing advanced reading and comprehension capabilities. Businesses are...

03 Apr

Cover Story

A Quick Security Checklist to Fight Fraud

April 3, 2025
By zrg

Fraud is on the rise nationwide and the fraudsters are getting more sophisticated every day. The good news is that there are practices ...

18 Mar

Strategy

Strategies to Futureproof Your Contact Center

March 18, 2025
By zrg

Futureproofing your contact center isn’t about chasing every new tech trend or wrapping your operations in digital bubble wrap. It’s ab...

04 Mar

AI

Enhancing Contact Center Efficiency with AI

March 4, 2025
By zrg

In today’s fast-paced business landscape, customer expectations are at an all-time high. They demand quick resolutions, personalized se...

25 Feb

AI

AI and ZRG: Revolutionizing Customer Care

February 25, 2025
By zrg

Artificial Intelligence (AI) is transforming the way businesses interact with their customers. In our previous issue we have discussed ...

17 Feb

Strategy

Tackling Toxic Leadership

February 17, 2025
By zrg

Toxic leadership is one of the biggest threats to organizational success, employee morale, and long-term health. Yet many companies und...

06 Feb

Technologies

Essential Steps for Customer Service Leader

February 6, 2025
By zrg

As businesses navigate an increasingly digital and customer-centric landscape, customer service leaders face both challenges and opport...

28 Jan

Insight

A Guide to Elevating Customer Experience in Contact Centers

January 28, 2025
By zrg

Fostering compassionate agents in a contact center involves cultivating a culture of empathy, respect, and active support. Here are pra...

22 Jan

AI

Agents and AI in Harmony

January 22, 2025
By zrg

As the Generative AI (GenAI) landscape continues to evolve rapidly, contact centers face the dual challenge of adapting to technologica...

Posts by zrg

Big CX Wins on a Tiny Budget

Tips for Using Generative AI in Customer Service

A Quick Security Checklist to Fight Fraud

Strategies to Futureproof Your Contact Center

Enhancing Contact Center Efficiency with AI

AI and ZRG: Revolutionizing Customer Care

Tackling Toxic Leadership

Essential Steps for Customer Service Leader

A Guide to Elevating Customer Experience in Contact Centers

Agents and AI in Harmony

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