More and more businesses have mandated that their employees work from home (WFH) in the ongoing effort to minimize the effects of the coronavirus outbreak.
The concept of Work From Home is increasingly being adopted by businesses around the world.
Among many benefits of using WFH, one is that it allows a business to continue processing work when office building becomes inaccessible for the staff.
The call centre industry is one of the industries that are known to account for the mass employment of fresh graduates from the universities or polytechnics. Irrespective of the course you have studied, you can easily fit into the call centre setting if you are determined and hard working. The fact that the job description varies makes it difficult to restrict the recruitment of a call centre agent to a particular field of study.
If you need to have your designated staff work from home in the most effective way, ZRG team is here to help with our experience, knowledge and solutions.
We have gathered and put together useful tips that can be used for working remotely, possibly for an extended period of time during a DR condition or due to change in business strategy.