ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
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Posts by zrg

HomeArticles Posted by zrgPage 2
07 Jul
CX

Customer Loyalty via Call Center

Posted by zrg
July 7, 2025
Your call center is more than just a problem-solving hub—it’s a powerful tool for building lasting customer loyalty. Here’s how to turn...
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01 Jul
Mindset

Speech Analytics for Better Engagement

Posted by zrg
July 1, 2025
Speech analytics is transforming how contact centers understand and engage with customers. By analyzing voice interactions in real time...
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18 Jun
Technologies

Why Omnichannel Service is Challenging

Posted by zrg
June 18, 2025
Many contact centers aim to offer a seamless Omni channel experience — where customers can switch between channels (like phone, email, ...
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23 May
Mindset

The Magic of Now, Not How

Posted by zrg
May 23, 2025
When it comes to decision making, many of us get stuck in the how. We delay action because we don’t have all the answers, the plan isn’...
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15 May
Technologies

Introduction to Hyper automation

Posted by zrg
May 15, 2025
Hyper automation is the next evolution of digital transformation—one that goes beyond automating individual tasks to streamlining entir...
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08 May
Strategy

Big CX Wins on a Tiny Budget

Posted by zrg
May 8, 2025
Customer experience (CX) doesn’t always need a big budget to make a big impact. With creativity, focus, and smart use of resources, eve...
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17 Apr
AI

Tips for Using Generative AI in Customer Service

Posted by zrg
April 17, 2025
Generative AI (Gen AI) is revolutionizing customer service by providing advanced reading and comprehension capabilities. Businesses are...
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03 Apr
Cover Story

A Quick Security Checklist to Fight Fraud

Posted by zrg
April 3, 2025
Fraud is on the rise nationwide and the fraudsters are getting more sophisticated every day. The good news is that there are practices ...
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18 Mar
Strategy

Strategies to Futureproof Your Contact Center

Posted by zrg
March 18, 2025
Futureproofing your contact center isn’t about chasing every new tech trend or wrapping your operations in digital bubble wrap. It’s ab...
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04 Mar
AI

Enhancing Contact Center Efficiency with AI

Posted by zrg
March 4, 2025
In today’s fast-paced business landscape, customer expectations are at an all-time high. They demand quick resolutions, personalized se...
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Since 1994, ZRG has been offering innovative and flexible solutions for multi-channel Contact Center, CTI, IVR, Call Recording, Complaint Desk, Ordering and Workflow Management needs. We have successfully delivered Enterprise level projects to prestigious organizations in the banking and financial services, telecoms, insurance, courier, pharmaceutical and energy service industries in the national and international market.

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