ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
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Posts by zrg

HomeArticles Posted by zrgPage 3
25 Feb
AI

AI and ZRG: Revolutionizing Customer Care

Posted by zrg
February 25, 2025
Artificial Intelligence (AI) is transforming the way businesses interact with their customers. In our previous issue we have discussed ...
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17 Feb
Strategy

Tackling Toxic Leadership

Posted by zrg
February 17, 2025
Toxic leadership is one of the biggest threats to organizational success, employee morale, and long-term health. Yet many companies und...
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06 Feb
Technologies

Essential Steps for Customer Service Leader

Posted by zrg
February 6, 2025
As businesses navigate an increasingly digital and customer-centric landscape, customer service leaders face both challenges and opport...
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28 Jan
Insight

A Guide to Elevating Customer Experience in Contact Centers

Posted by zrg
January 28, 2025
Fostering compassionate agents in a contact center involves cultivating a culture of empathy, respect, and active support. Here are pra...
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22 Jan
AI

Agents and AI in Harmony

Posted by zrg
January 22, 2025
As the Generative AI (GenAI) landscape continues to evolve rapidly, contact centers face the dual challenge of adapting to technologica...
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15 Jan
Technologies

Transform Your Call Center

Posted by zrg
January 15, 2025
AI, or Artificial Intelligence, refers to computer systems that can perform tasks requiring human intelligence, such as understanding l...
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07 Jan
Strategy

Boosting Success with 24/7 Customer Support

Posted by zrg
January 7, 2025
In today’s digital era, seamless customer support is essential for business success. One of the most effective ways to achieve this is ...
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26 Dec
Impact

Five Types of Contact Center Huddles

Posted by zrg
December 26, 2024
Contact center huddles are short, structured meetings designed to improve team communication, share important updates, and motivate age...
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06 Sep
Management

The Power of Unconditional Service Guarantees

Posted by zrg
September 6, 2024
Many business executives believe that, by definition, services simply can’t be guaranteed. Services are generally delivered by human be...
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06 Sep
Technologies

How AI Can Help In Customer Service

Posted by zrg
December 16, 2024
AI may seem like magic, but it’s not the end-all-be-all of software. In fact, many of the features and user benefits you strive for can...
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Since 1994, ZRG has been offering innovative and flexible solutions for multi-channel Contact Center, CTI, IVR, Call Recording, Complaint Desk, Ordering and Workflow Management needs. We have successfully delivered Enterprise level projects to prestigious organizations in the banking and financial services, telecoms, insurance, courier, pharmaceutical and energy service industries in the national and international market.

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