Best Phrases to Use for Building Rapport

Best Phrases to Use for Building Rapport

12 . August . 2017

Whether you’re investigating a query, addressing a complaint or just giving general advice, building rapport is enormously important in the contact center.

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Tips for Successful Performance Management

Tips for Successful Performance Management

7 . July . 2017

Are you looking to improve the contact center? Here’s a selection of top tips for contact center managers.

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