ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
ZRG Strikes Gold • Telenor Microfinance Bank awards ZRG OneView Contact Center System • ZRG Receives 5th Consecutive Achievement Gold Award from FPCCI • Al Baraka Bank Chooses ZRG OneView CMS Software • PSO Awards Contact Center Tender To ZRG • Let's Make 2025 A Year Of Progress, Teamwork, and Prosperity •
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Posts by zrg

HomeArticles Posted by zrgPage 3
17 Apr
AI

Tips for Using Generative AI in Customer Service

Posted by zrg
April 17, 2025
Generative AI (Gen AI) is revolutionizing customer service by providing advanced reading and comprehension capabilities. Businesses are...
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03 Apr
Cover Story

A Quick Security Checklist to Fight Fraud

Posted by zrg
April 3, 2025
Fraud is on the rise nationwide and the fraudsters are getting more sophisticated every day. The good news is that there are practices ...
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18 Mar
Strategy

Strategies to Futureproof Your Contact Center

Posted by zrg
March 18, 2025
Futureproofing your contact center isn’t about chasing every new tech trend or wrapping your operations in digital bubble wrap. It’s ab...
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04 Mar
AI

Enhancing Contact Center Efficiency with AI

Posted by zrg
March 4, 2025
In today’s fast-paced business landscape, customer expectations are at an all-time high. They demand quick resolutions, personalized se...
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25 Feb
AI

AI and ZRG: Revolutionizing Customer Care

Posted by zrg
February 25, 2025
Artificial Intelligence (AI) is transforming the way businesses interact with their customers. In our previous issue we have discussed ...
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17 Feb
Strategy

Tackling Toxic Leadership

Posted by zrg
February 17, 2025
Toxic leadership is one of the biggest threats to organizational success, employee morale, and long-term health. Yet many companies und...
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06 Feb
Technologies

Essential Steps for Customer Service Leader

Posted by zrg
February 6, 2025
As businesses navigate an increasingly digital and customer-centric landscape, customer service leaders face both challenges and opport...
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28 Jan
Insight

A Guide to Elevating Customer Experience in Contact Centers

Posted by zrg
January 28, 2025
Fostering compassionate agents in a contact center involves cultivating a culture of empathy, respect, and active support. Here are pra...
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22 Jan
AI

Agents and AI in Harmony

Posted by zrg
January 22, 2025
As the Generative AI (GenAI) landscape continues to evolve rapidly, contact centers face the dual challenge of adapting to technologica...
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15 Jan
Technologies

Transform Your Call Center

Posted by zrg
January 15, 2025
AI, or Artificial Intelligence, refers to computer systems that can perform tasks requiring human intelligence, such as understanding l...
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Since 1994, ZRG has been offering innovative and flexible solutions for multi-channel Contact Center, CTI, IVR, Call Recording, Complaint Desk, Ordering and Workflow Management needs. We have successfully delivered Enterprise level projects to prestigious organizations in the banking and financial services, telecoms, insurance, courier, pharmaceutical and energy service industries in the national and international market.

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