Solutions

Contact Center Live

All in one platform with all the essential apps

▶ Intelligent routing, auto routing
▶ Dynamic greetings based on rules
▶ Unlimited queues, multiple on hold
▶ Integrated call data recording
▶ CTI screen pop up
▶ CC Dashboard with views of KPI’s
▶Agent performance monitoring
▶Smart app for call playback

Call Recorder (standard)

Retrieve calls via CNIC, Account and more

▶ Get complete call data with recording
▶ Receive email alerts
▶ Scramble recordings to protect data
▶ Attach tags and comments to any call
▶ Mirror recordings on multiple locations
▶ Search by wide range of flags

Automated Self-Service IVR

An IVR that adjusts according to your business needs

▶ Account information, balance, PIN change
▶ Connect with any call center ACD, PABX
▶ Conference mode for PIN generation
▶ Integrate with any backend host, bank, Nadra
▶ PIN input tone encryption
▶ Fully customizable feature set

Our Blog

News & Announcements

Testimonials

Javed Edhi

The goal of Silkbank Contact Center is to provide a high quality customer experience with the help of automation and through knowledgeable representatives. With a fairly sophisticated multi-site infrastructure for our IP Contact center in place, flexibility, innovation, knowledge and reliability is a must criteria for all of our solution providers. We are pleased to state that ZRG has been delivering satisfactory solutions and services for our Contact center by meeting our ever changing needs in a timely manner.

Javed Edhi

CIO, Silk Bank
Mr. Taher G. Sachak

We are constantly looking at ways to improve customer retention and provide high quality customer services. We will be offering multiple channels through which our customers and prospects can reach us more easily and at anytime they want. In this context the latest CTI call center technology deployed by ZRG at EFU LIFE will help us achieve our customer satisfaction and retention goals. With their vast expertise of the cutting-edge technology and massive market dominance.

Mr. Taher G. Sachak

MD & CEO, EFU Life Assurance Ltd
Fahim Zaidi

ZRG is maintaining Customers confidence by providing best solutions and after sale servicing which is maintaining confidence and helping to provide constant and hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time. Hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time

Fahim Zaidi

Contact Center, Bank AL Habib

ZRG Events

ZRG Won 6th FPCCI Achievement award 2017

ZRG Awarded with a Gold Medal at the 6th FPCCI Achievement Awards 2017 in the IT category of CRM, Telephony and Business Data Integration Solutions.

ZRG Won 6th FPCCI Achievement award 2017

ZRG at E-Banking 2017

ZRG International, the market leader in unified customer contact center and CTI solutions participated in e-Banking Exhibition & Conference held at Movenpick Hotel on 19th April, 2017. a large number of visitors visited our stall and enjoyed learning about ZRG success stories with various clients and about the solutions and projects ZRG has managed to deliver since 1994.

ZRG at E-Banking 2017
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