▶ Built in IP Soft Phone and logging
▶ Customer profile and history views
▶ Call recording and smart playback
▶ Service level Dashboard with BI
▶ Integration with back end data
▶ Comprehensive reporting
▶ Multiple lines call recording simultaneously
▶ All telephone lines supported
▶ Organization's needs fully covered
▶ Outbound calls through Telephone network
▶ Managing outlets and customers
▶ Coordination with partners
▶ Timely issue resolution & service delivery
▶ Activity documentation
▶ On-time report generation
The goal of Silkbank Contact Center is to provide a high quality customer experience with the help of automation and through knowledgeable representatives. With a fairly sophisticated multi-site infrastructure for our IP Contact center in place, flexibility, innovation, knowledge and reliability is a must criteria for all of our solution providers. We are pleased to state that ZRG has been delivering satisfactory solutions and services for our Contact center by meeting our ever changing needs in a timely manner.
We are constantly looking at ways to improve customer retention and provide high quality customer services. We will be offering multiple channels through which our customers and prospects can reach us more easily and at anytime they want. In this context the latest CTI call center technology deployed by ZRG at EFU LIFE will help us achieve our customer satisfaction and retention goals. With their vast expertise of the cutting-edge technology and massive market dominance.
ZRG is maintaining Customers confidence by providing best solutions and after sale servicing which is maintaining confidence and helping to provide constant and hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time. Hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time
ZRG Awarded with a Gold Medal at the 6th FPCCI Achievement Awards 2017 in the IT category of CRM, Telephony and Business Data Integration Solutions.
ZRG International, the market leader in unified customer contact center and CTI solutions participated in e-Banking Exhibition & Conference held at Movenpick Hotel on 19th April, 2017. a large number of visitors visited our stall and enjoyed learning about ZRG success stories with various clients and about the solutions and projects ZRG has managed to deliver since 1994.