▶ Built in IP Soft Phone and logging
▶ Customer profile and history views
▶ Call recording and smart playback
▶ Service level Dashboard with BI
▶ Integration with back end data
▶ Comprehensive reporting
▶ Multiple lines call recording simultaneously
▶ All telephone lines supported
▶ Organization's needs fully covered
▶ Outbound calls through Telephone network
▶ Independent and Integrated
▶ Support for Multiple Languages
▶ High Value Services
▶ Easy to use for Administrators
▶ Lower Cost of Ownership
▶ Return on Investment
The goal of Silkbank Contact Center is to provide a high quality customer experience with the help of automation and through knowledgeable representatives. With a fairly sophisticated multi-site infrastructure for our IP Contact center in place, flexibility, innovation, knowledge and reliability is a must criteria for all of our solution providers. We are pleased to state that ZRG has been delivering satisfactory solutions and services for our Contact center by meeting our ever changing needs in a timely manner.
We are constantly looking at ways to improve customer retention and provide high quality customer services. We will be offering multiple channels through which our customers and prospects can reach us more easily and at anytime they want. In this context the latest CTI call center technology deployed by ZRG at EFU LIFE will help us achieve our customer satisfaction and retention goals. With their vast expertise of the cutting-edge technology and massive market dominance.
ZRG is maintaining Customers confidence by providing best solutions and after sale servicing which is maintaining confidence and helping to provide constant and hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time. Hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time
ZRG International, the market leader in Contact Center and CTI Technology recently participated in e-Banking '09 Conference & Exhibition at Sheraton Hotel.
ZRG was declared as the winner of a Gold medal by FPCCI as an achievement award in the Information & Communication Technology industry for the services rendered in 2015.