Contact Management

Remove bottlenecks to resolve customer complaints faster

▶ Real time monitoring
▶ Complete view of activities
▶ Multi department handling
▶ Individual TAT and escalation
▶ eAlert SMS & eMail
▶ MIS reports
▶ API for integration

SIP Contact Center

A Flexible all in one platform with everything you need

▶ Auto and manual routing
▶ Unlimited queues
▶ Call recording
▶ Smart Soft Phone
▶ CTI screen pop up
▶ Dashboard with scores
▶ Performance monitoring

Video Contact Center

A comprehensive one window based Video Contact center service platform

▶ Auto Answer with greeting video
▶ Intelligent call routing
▶ Video on hold, in queue
▶ Customer call transfer to agent
▶ Records the video call
▶ Video Soft Phone for agent
▶ Call disposition code feature

Our Blog

News & Announcements


Javed Edhi

The goal of Silkbank Contact Center is to provide a high quality customer experience with the help of automation and through knowledgeable representatives. With a fairly sophisticated multi-site infrastructure for our IP Contact center in place, flexibility, innovation, knowledge and reliability is a must criteria for all of our solution providers. We are pleased to state that ZRG has been delivering satisfactory solutions and services for our Contact center by meeting our ever changing needs in a timely manner.

Javed Edhi

CIO, Silk Bank
Mr. Taher G. Sachak

We are constantly looking at ways to improve customer retention and provide high quality customer services. We will be offering multiple channels through which our customers and prospects can reach us more easily and at anytime they want. In this context the latest CTI call center technology deployed by ZRG at EFU LIFE will help us achieve our customer satisfaction and retention goals. With their vast expertise of the cutting-edge technology and massive market dominance.

Mr. Taher G. Sachak

MD & CEO, EFU Life Assurance Ltd
Fahim Zaidi

ZRG is maintaining Customers confidence by providing best solutions and after sale servicing which is maintaining confidence and helping to provide constant and hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time. Hassle free services to the customers, We wish ZRG a success in future and expect to be adding values time to time

Fahim Zaidi

Contact Center, Bank AL Habib

ZRG Events

ZRG Won 6th FPCCI Achievement award 2017

ZRG Awarded with a Gold Medal at the 6th FPCCI Achievement Awards 2017 in the IT category of CRM, Telephony and Business Data Integration Solutions.

ZRG Won 6th FPCCI Achievement award 2017

ZRG at E-Banking 2017

ZRG International, the market leader in unified customer contact center and CTI solutions participated in e-Banking Exhibition & Conference held at Movenpick Hotel on 19th April, 2017. a large number of visitors visited our stall and enjoyed learning about ZRG success stories with various clients and about the solutions and projects ZRG has managed to deliver since 1994.

ZRG at E-Banking 2017